Quality Charter
SFM, a strategic customer relationship
1. Come and visit us
When you visit our various premises, our customer liaison officers will be present to welcome you in the very best conditions; in Dubai, Geneva or in the Seychelles.
Always ready to listen to your requirements, they will advise you and give clear and efficient answers to your queries in French, English, Spanish, Italian, Portuguese, German, Farsi, Arabic and Russian.
2.Contact by letter or email
In the event that you are unable to come to our offices, you can also contact us by letter or email.
Whatever means you use, the efficiency and quality of our advice will never change.
We undertake to keep you informed of reception of your request and we undertake to answer it within 24 business hours, or to inform you of a precise time limit, in writing, if we need more time.
3. Contact us by telephone
All of our administrative team can be contacted during office hours.
When you call us, we undertake to answer quickly and to transfer you to the most appropriate person to answer your request.
You can easily contact us from:
Monday to Friday, 5:30 AM to 4:00 PM (CET) at our offices in Geneva.
Monday to Thursday, 8.30 AM to 7.00 PM (Dubai time) at our offices in Dubai
Monday to Thursday, 8.00 AM to 7.00 PM (Seychelles time) at our offices in Seychelles
Monday to Thursday, 9.00 AM to 6.00 PM (Hong Kong time) at our offices in Hong Kong
For urgent requests, our advisers can be contacted directly on their mobile phones.
